the service, on my opinion, is fairly cheap and well worth.
Looking at the bulletin board I see that they are very proactive in dealing with all issues and glitches. I never had the need to deal with the customer service, since Gixen has been rather reliable for me. With Gixen I have a threefold piece of mind: 1) it does no longer handle my eBay password, 2) it provides me redundancy in placing my bid, by using also the backup server at a different location (so far, in several years, it hasn't missed any of my bids), and 3) I can set up a snipe from everywhere and I don't need to be sitting at my computer that runs the sniping program. The major concern I had with on-line sniping tools is that I would give my eBay password to someone else and I had to blindly trust them and trust that they would be well protected against hacking. The website may not look pretty, but it's the functionality that matters. Simply sign in using your eBay account details, input the listing number and your maximum bid, and see how things pan out. The issue I encountered is that my machine had to be on, not asleep, and connected to Internet. Free to use for the basic sniping functionality with x4 winning bids, it's all a typical user would require. I started using desktop-based sniping tools several years ago, in order to place the maximum bid I wanted without having time for afterthoughts and going above self-imposed limits.
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